FAQ

Q: How long does shipping take within the US?

A: Your Zuums will be shipped out within 2 business days. Please allow 5-7 business days for your order to arrive after it has been shipped out.

Q: Are Zuums waterproof？

A: The waterproof grade of Zuums is IPX6.

Q: Do Zuums pose a risk of igniting while in use, charging or in storage?

A: No. There is no chance that Zuums will catch on fire in use, charging or while in storage. The battery and other electrical components are all manufactured inside a fireproof casing to address this concern.

Q: How do the Zuums perform in low temperature environments？

A: Typically, battery life can see a slight decrease in low temperature environments. Ideal riding temperature is between 14 - 104°F (-10 - 40°C).

Q: What battery is used in Zuums? How long does it take to charge them?

A: Zuums are built with lithium-ion batteries. It takes 2 hours to fully charge.

Q: Are Zuums approved for passing through airport security?

A: Yes. Zuums are approved for passing through airport security as a luggage item or carry on. Be sure to always check beforehand with your airline, as some airlines have different regulations.

Q: Are there different speed modes on the Zuums？

A: No. There is only one speed mode for Zuums. The more you lean, the faster they will go.

Q: What happens if my Zuums tire deflates?

A: You will not encounter this issue. Zuums have a solid rubber tire to prevent this from occurring.

Q: What are the requirements for riding Zuums?

A: The rider is advised to wear DOT Certified Helmets to ensure their safety while riding. Riders should be above 6 years old, and weigh no more than 300lbs (136kg). Riders 16 years or younger must ride under adult supervision.

Q: Do both of the Zuums need to be on in order to operate?

A: Yes, both Zuums need to be on in order to ride safely.